Algo Communication Products Ltd. is an innovative technology company manufacturing and supplying IP audio and video communication products to our global customers. We work with some of the largest technology companies in the world to make industrial communication safe, simple and effective. We are looking for a talented, energetic individual with a dedication to quality to join our growing team in Burnaby, B.C.

Your role in Presales Engineer will include all aspects of customer care, focused on providing pre-sale product & application information. This will require an in-depth technical knowledge of Algo’s VoIP product line as well as the technology, and the communication skills necessary to share this knowledge with both potential new customers, as well as existing customers looking to expand and enhance their systems. Technical support will also be an important aspect of this position, assisting customers in a post-sales role as well with troubleshooting by telephone and email.

As a product expert you will also provide assistance to the Algo sales force with pre-sales solution design and development of documentation including user manuals, application notes, and installation guides.

· Communicate with customers to understand their requirements & opportunities and recommend appropriate Algo products and configurations to fulfil these needs.

· Provide solution design to large customers.

· Answer customer questions including pre-sale and post-sale technical support by phone and email.

· Support development of documentation, including user manuals, application notes and installation guides.

· Bachelor Degree/Diplomas/Certificates in Software Engineering, Computer Science, Computer Engineering, or equivalent experience/education.

· 2+ years of technical support experience

· Excellent communication (verbal and written) skills in English

· Troubleshooting skills

· Communicate effectively and respectfully with people of varying technical skills

Valuable Skills and Experiences:

· Experience in a VoIP environment

· Sales, Retail or customer service experience

· Experience with network maintenance

· Experience reading logs and packet analysis with Wireshark

· Technical writing

· Software development and QA experience

· Understanding of hardware and electrical circuits